The Medical Clinic Inc. Website: https://tmccarletonandlegal.com Effective date: [10/8/2026] | Last updated: [10/8/2026]
1. Introduction
The Medical Clinic Inc. (“the Clinic”, “we”, “us” or “our”) operates Carleton Medical Clinic, Ritchie Medical Clinic, Greenwood Medical Clinic and Legal Medical Clinic. We respect your privacy and are committed to protecting your personal and health information.
This Privacy Policy explains what information we collect through our website, why we collect it, how we use and protect it, and the choices and rights you have. By using this website, you acknowledge that you have read this policy. If you do not agree with it, please do not use the website or submit information through it.
This policy applies to our website only. How we handle information in the course of providing healthcare in our clinics is governed by Alberta’s Health Information Act and our clinic information practices, available on request.
2. Who Is Responsible for Your Information
The Medical Clinic Inc. is responsible for the personal information collected through this website. Physicians and other regulated health professionals practising at our clinics act as custodians of health information under Alberta’s Health Information Act (HIA).
Privacy Officer The Medical Clinic Inc. Unit 102, 125 Carleton Dr, St. Albert, Alberta, Canada, T8N 3S6 Phone: +1 780 961 3067 Email: [Insert privacy contact email]
3. Information We Collect
3.1 Information you give us
When you book an appointment or contact us through the website, we may collect:
- Full name
- Email address and phone number
- Home address (street, city, province/state, postal code) and country
- The clinic and healthcare provider you wish to see
- Your preferred appointment date and time
- Any message or other details you choose to include when you contact us
3.2 Information collected automatically
When you visit the website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on pages, referring website and approximate location. This is typically collected through cookies and similar technologies (see Section 7).
3.3 Health information
Our booking form is designed for scheduling only. Please do not include detailed medical history, symptoms, test results or other sensitive health details in the booking form or in emails. Email and web forms are not a fully secure way to communicate clinical information. If you need to discuss health concerns, please call the clinic or speak with your provider during your visit.
The fact that you have requested an appointment with a particular provider or clinic may itself be health-related information, and we treat it accordingly.
4. How We Use Your Information
We use the information we collect to:
- Process, confirm, reschedule and manage appointment requests
- Contact you about your appointment, including reminders and changes
- Respond to your enquiries and requests
- Operate, maintain and improve the website and its security
- Understand how visitors use the website so we can improve content and services
- Comply with legal, regulatory and professional obligations
- Protect the Clinic, our patients and our staff from fraud, abuse or security incidents
We do not sell your personal information. We do not use your information for advertising or marketing purposes without your consent.
5. Legal Basis and Consent
We collect, use and disclose personal information with your consent, or as otherwise permitted or required by law. By submitting a form or contacting us, you consent to our handling of your information as described in this policy. Where we rely on consent, you may withdraw it at any time, subject to legal and contractual restrictions and reasonable notice (see Section 11).
Our handling of personal and health information is guided by applicable Canadian and Alberta privacy law, including the Health Information Act (Alberta), the Personal Information Protection Act (Alberta), and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
6. Sharing and Disclosure of Information
We may share your information only in the following circumstances:
- Within the Clinic: with providers and staff who need it to schedule or deliver your care.
- Service providers: with trusted third parties who help us operate the website, host data, send email or text communications, or provide scheduling and IT support. They may use your information only to provide services to us and are required to protect it.
- Legal and regulatory reasons: where required or permitted by law, court order or regulatory authority, such as the College of Physicians and Surgeons of Alberta or the Office of the Information and Privacy Commissioner of Alberta.
- Safety: where necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
- Business changes: in connection with a merger, restructuring or transfer of the Clinic, with appropriate safeguards.
- With your consent: for any other purpose you have agreed to.
7. Cookies and Similar Technologies
Our website uses cookies, small text files stored on your device, and a cookie consent tool that lets you accept, reject or customise your preferences. Cookies we may use fall into these categories:
- Necessary cookies: required for the website to function, such as security and saving your consent choices. These are always active.
- Functional cookies: support features such as social sharing, feedback and third-party tools.
- Analytical cookies: help us understand visitor numbers, bounce rates and traffic sources.
- Advertising cookies: used to deliver personalised ads and measure campaigns, where enabled. [Delete this item if no advertising cookies are used.]
You can change your preferences at any time through the cookie settings on the website, and you can also block or delete cookies through your browser settings. Disabling some cookies may affect how the website works.
8. Third-Party Services and Links
Our website is built on WordPress and may use third-party plugins and services for design, hosting, forms, analytics and fonts (for example, Google Fonts). Our website also links to social media pages such as Facebook and Instagram, and may link to other external websites.
These third parties have their own privacy policies and we are not responsible for their practices. We encourage you to review their policies before providing any information to them.
9. Where Your Information Is Stored and Transferred
Your information is stored on secure systems. Some of our service providers, such as web hosting, email or analytics providers, may store or process information outside Alberta or outside Canada, including in the United States or other countries. When that happens, your information may be subject to the laws of those jurisdictions, including lawful access by courts and authorities there. We take reasonable steps to ensure that service providers protect your information to a standard comparable to that required in Alberta. For more information, contact our Privacy Officer.
10. How We Protect Your Information
We use reasonable administrative, technical and physical safeguards, including secure hosting, access controls limited to authorised personnel, encryption in transit (HTTPS) where available, and regular software updates. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a breach occurs that poses a risk of harm to you, we will notify you and the appropriate authorities as required by law.
11. Retention
We keep personal information only as long as needed for the purposes described in this policy or as required by law. Patient health records are retained in accordance with Alberta legislation and the standards of the College of Physicians and Surgeons of Alberta. Appointment request and enquiry data from the website is retained for as long as necessary to handle your request and meet our legal and operational needs, and is then securely deleted or anonymised.
12. Your Rights and Choices
Subject to applicable law, you have the right to:
- Ask what personal information we hold about you and request access to it
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses or disclosures, which may limit our ability to serve you
- Ask about how we handle your information and who has had access to it
- Opt out of non-essential cookies
- Make a complaint about our privacy practices
To exercise these rights, contact our Privacy Officer using the details in Section 2. We may need to verify your identity before responding, and we will respond within the time required by law. Access to your health records held by a custodian is handled under the Health Information Act.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (www.oipc.ab.ca).
13. Children’s Privacy
Our website is intended for adults. Parents or legal guardians may book appointments on behalf of children. We do not knowingly collect personal information directly from children without a parent or guardian’s involvement. If you believe a child has provided us with information without appropriate consent, please contact us so we can address it.
14. Email, Phone and Text Communications
We may contact you by phone, email or text message to confirm and manage appointments. Unencrypted email and text messages carry some risk of interception. By providing your email address or phone number, you consent to receive these communications. You may ask us to use a different method at any time. We will not send marketing messages without your consent, and you can unsubscribe from any such messages at any time.
15. Emergencies
This website and its forms are not monitored for urgent or emergency matters. If you have a medical emergency, call 911 or go to your nearest emergency department. Please do not use the website to report urgent health concerns.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date. We encourage you to review this page periodically. Continued use of the website after changes are posted means you accept the updated policy.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Medical Clinic Inc. Unit 102, 125 Carleton Dr, St. Albert, Alberta, Canada, T8N 3S6
Carleton Medical Clinic: +1 780 961 3067 Ritchie Medical Clinic (9614 76 Ave NW, Edmonton, AB T6C 0K3): +1 587 414 6610 Greenwood Medical Clinic: +1 780 998 9400 Fax: +1 780 961 3068 Email: [Insert privacy contact email]